Everything you might want to know about booking, pricing, airport transfers and our fleet — grouped for easy reading.
You can book online using the form on our homepage, by phone on +44 20 3411 0032, or by email at info@unitedchauffeur.com. Online and phone bookings are confirmed instantly.
For airport transfers we recommend at least 24 hours notice. For weddings, corporate accounts and multi-day hires, we recommend booking as far in advance as possible — especially in peak season.
Yes, subject to availability. Call us directly on +44 20 3411 0032 and we will do everything we can to accommodate you.
We accept all major credit and debit cards via our secure Stripe checkout, plus PayPal, bank transfer (for corporate accounts) and cash on the day.
Most journeys are paid in full at the time of booking. Corporate accounts may be invoiced on agreed payment terms.
Yes. Simply enter the passenger's name and phone number in the booking form and add your own contact details in the notes. We will coordinate with the traveller directly.
Yes. Every fare is fixed and confirmed at the time of booking. There are no hidden mileage charges, no surge pricing and no fuel surcharges for the quoted journey.
Your fare includes the vehicle, the chauffeur, fuel, insurance, taxes and any airport meet & greet. Waiting time and parking are included up to the published free allowance.
Airport arrivals include 60 minutes of free waiting from the moment your flight lands. Airport departures include 15 minutes. All other pickups include 15 minutes. Additional waiting is charged at a fixed hourly rate.
All fares are per vehicle, not per person. The price you see at booking is the price for the whole car.
Yes. We run regular promotions and offer preferential rates for corporate accounts and repeat customers. Sign up to our newsletter or contact us for details.
No. Your fixed fare covers any traffic delay — the price stays the same regardless of the journey duration.
Yes. We track every flight in real time using your flight number. If your flight is delayed, brought forward or diverted, your chauffeur adjusts the pickup time automatically — at no extra cost.
For arrivals, your chauffeur waits inside the arrivals hall with a name board. For departures, they meet you at the agreed pickup address at the agreed time.
Nothing you need to do. We monitor your flight and adjust the pickup. Your chauffeur will be waiting for you when you land, regardless of delays.
Yes. Heathrow, Gatwick, Stansted, Luton, London City, Southend and every regional UK airport. We also cover Southampton, Dover, Harwich and all major seaports.
Yes. Child and booster seats are provided free of charge. Just mention the ages of your children when booking so we can fit the correct seats.
Yes. Let us know your terminal when booking and your chauffeur will drop you at the correct entrance.
Our fleet ranges from executive saloons (up to 3 passengers) through MPVs (up to 6 passengers) to executive 8-seaters and 16-seat minibuses. See our Fleet page for the full range.
Yes. Every chauffeur is DBS-checked, professionally trained and holds a valid Local Authority private hire licence.
Yes, subject to availability. For regular corporate or personal bookings we assign the same chauffeur wherever possible.
Smoking (including e-cigarettes) is not permitted in any of our vehicles. Light refreshments are permitted in some vehicles — please ask when booking.
Some of our vehicles can accommodate a folding wheelchair. Please contact us with your specific requirements so we can assign the correct vehicle.
Yes, subject to advance notice. We ask that pets travel in an appropriate carrier and that you mention this when booking so we can assign a suitable vehicle.
Free cancellation more than 24 hours before pickup. 25% charge 12–24 hours before. 50% charge 6–12 hours before. 75% charge under 6 hours. 100% charge for no-shows.
Yes. Changes are free of charge up to 24 hours before pickup, subject to vehicle availability. Contact us as soon as you know.
Contact us as soon as possible. Where we can, we will re-arrange your pickup at no additional charge. If we cannot, standard cancellation terms apply.
If we are late for reasons within our control, we will refund the fare in full. This is extremely rare — we build in buffers for every journey.
Refunds are issued in full when the cancellation is made more than 24 hours before pickup. Partial refunds apply for shorter notice, per our cancellation policy.
Call us 24/7 on +44 20 3411 0032. Outside office hours, an on-call dispatcher will answer and coordinate with your chauffeur directly.
Our dispatch team is available 24 hours a day, 7 days a week. Ask us anything — we will answer it.
